Shelter FAQ

Leaving your home and moving into a shelter is a big transition.

Below are a number of frequently asked questions that may address some of your worries. If you have additional questions, please contact us!

Who is not eligible for our services?

  • Any individual who appears on the National Sex Offender registry
  • Any individual who appears in our perpetrator database
  • Any individual who that has been entered into our restricted service list in the last 18 months
  • Individuals who have not experienced domestic violence, sexual violence or stalking
  • Survivors under the age of 16 who are not enrolled in our services with a parent

What if I need help for something unrelated to domestic violence, sexual violence or stalking?

The Julian Center focuses on survivors of domestic violence, sexual violence and stalking and their dependent, minor children. If you are facing a traumatic situation unrelated to these areas, the resources below may be of help.  We also encourage you to dial 2-1-1 to discuss your specific situation with a specialist.

Child Abuse

Pursuant to Indiana state law, every adult is a mandated reporter for child abuse; if you suspect or know of child abuse, sexual abuse, or other maltreatment, contact the Indiana Child Abuse Hotline at 1.800.800.5556 or call 911.

Elder Abuse and/or Disabled Adult Abuse

Pursuant to Indiana state law, all adult persons are required by law to report all cases of suspected abuse, neglect or exploitation of an elderly person or any adult who is over 18 that is physically or mentally incapacitated. If you suspect or know of elder abuse, contact the state hotline at 1.800.992.6978 or call 911.

Homelessness (unrelated to domestic/sexual assault or stalking)

  • Homeless and ReEntry Helpers: 317.635.0500 (916-920 E Michigan St.)
  • Dayspring Center: 317.635.6780 (1537 Central Ave.)
  • Horizon House: 317.423.8909 (1033 E Washington St.)
  • Wheeler Mission: 317.687.6795 (245 N. Delaware St.)

Human Trafficking

  • Ascent 121: 317.759.0067 (adolescent and young adult survivors)
  • Indiana Youth Services Organization: 317.238.6955 (youth and adolescent survivors)
  • National Human Trafficking Hotline: 1.888.373.7888 (all survivors)

How do I know that I will be safe?

Your personal safety is our first priority. Because of this, our shelter was designed with security in mind. Some safety features include bulletproof glass, outside and indoor cameras, double entry gateways and areas restricted to badge access. Additionally, our staff is made aware of any special concerns and remains on watch around the clock. The Domestic Violence Unit of the IMPD is housed in our complex. Their ability to respond quickly and the presence of their police cars in the parking lot keeps us even safer!

Will my children be safe? What about their schooling?

Your children will be safe. Unless your children are in school, in a counseling session, participating in a program, or in respite child care, they are under your watch and care at all times.

If your children are not at risk, then IPS and all the surrounding township schools will send transportation to pick up your children and take them to school. For play, all outdoor play areas are secure and monitored and have a sitting area where you can sit comfortably to watch over them.

Will I be sleeping on a cot with others in a large room?

No. The only time you would be offered a cot is when our shelter is full and our only option to secure your safety is to offer you and/or your children a cot. Otherwise, our shelter rooms are reserved for either adult or family living. Adult rooms can accommodate up to four single women and our family rooms are normally used for one family, but at times, can accommodate two small families.

What does the shelter offer?

In addition to a comfortable bed, linens and items you need for your personal care, the shelter offers you everything you will need during your stay. Restrooms and showers are spacious and centrally located. Laundry facilities are located on the same floor and are available throughout the day. Telephones are available in our reception area. A fully equipped playroom for toddlers is available for respite child care. Common areas are available to share in the company of others. A library for relaxing, reading, or quiet conversation. A television lounge for entertainment. A beverage and snack bar. An outdoor playground. A patio for adults. And, garden setting.

What can I bring with me to shelter?

We have no ability to store personal belongings so you should only bring your important documents and items essential to your and your children’s personal care including clothing, medicines, toiletries, and personal hygiene items.

What if I have to leave my personal items behind?

If your name is on the lease or deed to the property from which you fled, we can arrange for a police officer to accompany you to pick up essential personal belongings from your residence.  If you are not able to return to your residence, your case manager will work with you to replace clothing, medications, birth certificates, and any other vital items left behind.

How will I get there if I don’t have transportation?

If you are still at your residence or the place the violence occurred, you will be asked to go to a public place such as a drug store, video store, gas station, or any other neutral place within walking distance. We will then send a taxi to pick you up and bring you to safety. Because of safety concerns, we cannot send a taxi to a residence or the place of violence. If you need emergency assistance at a residence, you will be asked to dial 911 so that you may have police protection.

What will happen when I arrive at the shelter?

A staff member will help you complete an intake interview, will administer a drug test, and will explain the rules. Please note that no one is denied entrance because they test positive for drugs or alcohol. After completing the intake process, you will then be given a tour of the shelter, provided with linens and personal care kits, and settled into your room. If you need medical treatment, the Intake Specialist will either arrange for you to go to the hospital or will schedule an appointment with a nurse practitioner who comes to the shelter twice per week. After you are settled in the shelter, you will meet with your case manager to determine how we can best help you during your stay.

What will be expected of me?

You will be expected to set goals for yourself and work toward those goals. All residents are required to attend educational groups and be present at house meetings, when possible. You will be expected to refrain from using drugs or alcohol during your stay, to abide by all house rules, and to meet with your case manager regularly. If you have children you will be expected to attend parenting classes. Any child over the age of four will be expected to attend psycho-educational groups. Mistreatment of a child is not tolerated including verbal abuse and physical discipline such as spanking.

What kind of help will be available to help me start over?

A broad range of supportive and practical services are available to help you start over. We offer individual and group counseling, legal assistance, and referrals for job training, employment and housing. Our case managers can help you with a protective order or accompany you to court. Childcare is available to mothers for appointments, job searches, court appearances, and other engagements. We have a half day early education program and onsite school (K-8) for children during the school year and a special program for school age children during the summer.

Is the shelter handicapped accessible?

Yes. The shelter is fully accessible.